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    • Castaway Collection
      • Bracelets
      • Earrings
      • Necklaces
    • True Colours Collection
      • Bracelets
      • Earrings
      • Necklaces
    • Smarties Collection
    • Necklaces
    • Bracelets
    • Earrings
    • Clearance
    • About Cool Coconut
  • San Marco
    • View All San Marco
    • Earrings
    • Pendants
    • Bracelets
    • Necklaces
    • Chains
    • Rings
    • About San Marco
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    • Inca
    • Liquid
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Returns

Do you offer returns?

  • We love happy customers! 
  • We are happy to replace or refund your purchase within 14 days.​

How do I return faulty items?

  • Please contact us with the details of your return to confirm our Reply Paid postage address.
  • You will need to include:
    • The whole item in new condition including packaging.
    • The invoice number on which the item was purchased.
    • A note if you would prefer replacement (if possible), an account credit or a refund.


Do you offer Reply Paid postage on returns?

  • Yes - we will provide a postage paid return address for return of faulty items within Australia once your return has been approved.
  • We do not reimburse postage of returns by other methods.
  • We do not assume the cost of shipping returns from outside of Australia.


Please contact us here if you have an item you would like to return.

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