Wholesale Returns Policy
Do you offer returns?
- Yes - we are happy for you to return any item that is faulty. We love happy customers!
- We do not offer returns due to a change of mind or change of circumstances.
- We will happily replace the item if possible or apply a credit to your account.
- We do not offer refunds on faulty items.
When do items need to be returned by?
- Any faulty items must be returned within 3 months of shipment.
- After that time we will only accept returns at our discretion.
How do I return faulty items?
- Please contact us with the details of your return to confirm our Reply Paid postage address.
- You will need to include:
- The whole item (without packaging).
- The invoice number on which the item was purchased.
- A note if you would prefer replacement (if possible) or an account credit.
Do you offer Reply Paid postage on returns?
- Yes - we will provide a postage paid return address for return of faulty items within Australia once your return has been approved.
- We do not reimburse postage of returns by other methods.
- We do not assume the cost of shipping returns from outside of Australia.
Please contact us here if you have a faulty item you would like to return.