Wholesale Returns Policy

Do you offer returns?

• Yes - we are happy for you to return any item that is faulty. We love happy customers!
• We do not offer returns due to a change of mind or change of circumstances.
• We will happily replace the item if possible or apply a credit to your account.
• We do not offer refunds on faulty items.

 

When do items need to be returned by?

• Any faulty items must be returned within 3 months of shipment. 
• After that time we will only accept returns at our discretion.

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How do I return faulty items?

• Please contact us with the details of your return to confirm our Reply Paid postage address.
• You will need to include:
  • The whole item (without packaging).
  • The invoice number on which the item was purchased.
  • A note if you would prefer replacement (if possible) or an account credit.

Do you offer Reply Paid postage on returns?

• Yes - we will provide a postage paid return address for return of faulty items within Australia once your return has been approved.
• We do not reimburse postage of returns by other methods.
• We do not assume the cost of shipping returns from outside of Australia.

Please contact us here if you have a faulty item you would like to return.